Privacy Policy — How 10jl Handles Your Personal Data

1 About This Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, and used by the operator of the 10jl Platform, accessible at 10jl.asia ("10jl," "we," "us," "our") in connection with the operation of its online casino and sports betting services for players in the Philippines.

This Policy applies to you whether you are a registered account holder, a visitor browsing the 10jl website without an account, or an individual contacting 10jl for customer support purposes. The Policy covers all data processing activities that occur across the 10jl Platform, including account registration, gameplay, financial transactions, customer support interactions, and Platform analytics.

10jl is committed to handling your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all other applicable data protection laws and regulations in the Philippines.

2 Personal Data We Collect

10jl collects personal data that is necessary and proportionate to the purposes for which it is being collected. The categories of personal data we collect from Filipino players are described below.

2.1 Identity and Contact Information

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify compliance with the 21+ age requirement);
• Nationality and country of residence;
• Philippine mobile number and email address registered to the account;
• Residential address in the Philippines.

2.2 Identity Verification (KYC) Documents

• Copy of a government-issued photo identification (e.g., Philippine National ID, Passport, Driver's License, SSS card, UMID);
• Proof of address documentation where required (e.g., utility bill, bank statement);
• Source of funds documentation where required under applicable anti-money laundering regulations.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Payment method identifiers (e.g., GCash mobile number, Maya account reference, bank account name and partial number) — 10jl does not store full credit or debit card numbers;
• Account balance history and bonus credit records.

2.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, outcomes, and session duration;
• Sports betting selections, markets, odds accepted, and settlement records;
• Bonus usage history and wagering progress records;
• Responsible gaming tool settings, including any deposit limits or self-exclusion periods applied to your account.

2.5 Technical and Device Data

• IP address at the time of each login session;
• Device type, operating system, and browser type;
• Geographic location at the time of login (country and region, derived from IP address);
• Session timestamps and access logs.

2.6 Customer Support Communications

• Records of communications between you and the 10jl support team, including live chat transcripts, email correspondence, and the nature of any complaints or queries submitted.

3 How We Collect Your Data

10jl collects personal data through the following channels:

3.1 Directly From You

The majority of personal data held by 10jl is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawal requests, and when you contact the 10jl customer support team. You may also provide personal data by updating your account profile settings.

3.2 Automatically Through Platform Use

When you use the 10jl Platform — whether placing a bet, loading a slot game, joining a bingo room, or simply browsing the site — certain technical data is collected automatically. This includes your IP address, device specifications, browser type, session timing, and pages accessed. This data is collected via server logs and, where applicable, through first-party cookies placed on your device.

3.3 From Third-Party Payment Processors

When you complete a deposit or withdrawal through a payment service such as GCash, Maya, BPI, BDO, or another integrated payment provider, that provider may transmit transaction confirmation data to 10jl. 10jl does not receive or store full payment card numbers or bank account credentials from these processors.

3.4 From Identity Verification Services

Where 10jl engages a third-party KYC or identity verification provider to assist with confirming the authenticity of documents submitted by Players, that provider may return a verification result to 10jl. 10jl retains the verification outcome and, where required, the document images submitted as part of the process.

4 Why We Use Your Personal Data

10jl uses your personal data only for defined, legitimate purposes. The following table summarizes the primary purposes for which your data is processed:

Account Administration

Your identity and contact information is used to create, maintain, and secure your 10jl account. This includes processing your registration, managing your login credentials, sending account-related notifications, and administering any account restrictions or closures where required.

Age Verification and Regulatory Compliance

Your date of birth and identity documentation are used to verify that you meet the 21+ age requirement applicable to all 10jl Players under PAGCOR regulations. Compliance with anti-money laundering legislation also requires 10jl to verify the identity of players and the legitimacy of their funding sources.

Transaction Processing

Financial data is used to process your deposit and withdrawal requests, reconcile account balances, investigate disputed transactions, and fulfill reporting obligations. Payment method references are retained to ensure that withdrawals are returned only to the verified source of funds.

Platform Operation and Gameplay

Gaming activity data is used to deliver the games and betting services you access, ensure correct bet settlement, administer bonuses and promotions, and maintain the overall integrity of the 10jl Platform.

Security and Fraud Prevention

Technical data, login records, and gaming activity are analyzed to detect and prevent fraudulent account activity, bonus abuse, multi-accounting, unauthorized access, and other forms of misconduct. This processing is essential to protecting both 10jl and its legitimate Players.

Customer Support

Communications data is used to respond to your queries, resolve complaints, and improve the quality of the 10jl support service. Support communications may be retained as records of interactions for quality assurance and dispute resolution purposes.

Responsible Gaming

10jl uses gaming activity and behavioral data to monitor player patterns that may indicate problematic gambling behavior. Where such patterns are identified, 10jl may reach out to the Player to offer responsible gaming tools or apply protective account measures.

5 Legal Bases for Processing

10jl processes your personal data on the basis of one or more of the following lawful grounds, in accordance with the Philippine Data Privacy Act:

• Contractual Necessity: Processing is necessary to perform the contract between you and 10jl — specifically, to operate your account and deliver the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations, PAGCOR regulatory requirements, and age verification mandates.
• Legitimate Interests: Processing is necessary for 10jl's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud detection, security monitoring, and platform analytics — provided those interests are not outweighed by your privacy rights.
• Consent: Where 10jl relies on your consent as the basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting 10jl support or updating your account preferences.

6 Data Sharing and Third-Party Disclosure

10jl does not sell your personal data. We share your information only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

6.1 Payment Service Providers

To process deposits and withdrawals, 10jl shares necessary transaction data with integrated payment services including GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph, and other accepted methods. These providers process data under their own privacy policies and applicable Philippine financial regulations.

6.2 Identity Verification Providers

Where third-party KYC services are used to assist with identity verification, your submitted documentation may be shared with those providers. All such providers are contractually required to process data solely for the purpose of providing verification services to 10jl and in compliance with applicable data protection law.

6.3 Game Software Providers

Third-party game studios whose titles appear in the 10jl lobby may receive session data necessary to deliver and settle their games. Game providers do not receive your identity or financial information beyond what is required for technical game delivery.

6.4 Regulatory and Legal Authorities

10jl may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, Philippine law enforcement agencies, or other competent authorities where required by applicable law, court order, or regulatory directive. 10jl will inform you of such disclosure where legally permitted to do so.

7 Cookies and Tracking Technologies

The 10jl Platform uses cookies and similar technologies to support Platform functionality, maintain login sessions, and analyze Platform usage. The types of cookies used are as follows:

7.1 Strictly Necessary Cookies

These cookies are essential for the 10jl Platform to function correctly. They maintain your logged-in session, preserve security tokens, remember your language preferences, and enable core Platform features. Strictly necessary cookies cannot be disabled without preventing use of the Platform.

7.2 Analytics Cookies

10jl uses first-party analytics tools to understand how the Platform is being used — which pages are most visited, how players navigate the lobby, and where technical issues may be occurring. This data is used in aggregate and anonymized form to improve Platform performance. Analytics cookies do not track your identity or link usage data to your personal account.

7.3 Functional Cookies

Functional cookies remember your Platform preferences, such as preferred game sorting, last-visited lobby sections, and display settings. These cookies improve your experience but are not required for basic Platform functionality.

7.4 Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers provide options to view, manage, and delete cookies stored by visited websites. Note that disabling strictly necessary cookies will prevent you from being able to log in to your 10jl account.

8 Data Retention

10jl retains personal data for as long as is necessary to fulfill the purpose for which it was collected, subject to any longer retention periods required by applicable law.

• Active Account Data: Identity, contact, and account data is retained for the duration of your active 10jl account relationship, plus any legally mandated retention period following account closure.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years following the date of each transaction, in compliance with Philippine anti-money laundering recordkeeping requirements.
• KYC Documentation: Identity verification documents are retained for the period required by applicable regulatory obligations, which may extend to five years following account closure.
• Gaming Activity Logs: Game session and betting records are retained for a period sufficient to support dispute resolution and regulatory reporting, typically five years.
• Support Communications: Customer support interaction records are retained for a minimum of three years from the date of the interaction.
• Technical and Access Logs: Server access logs and security-related technical data are retained for a period of 12 months, after which they are deleted or anonymized.

When personal data is no longer required for any lawful retention purpose, 10jl will securely delete or irreversibly anonymize it in accordance with its data disposal procedures.

9 Data Security

10jl implements a layered security architecture to protect personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:

• All data transmitted between your device and 10jl servers is protected by 256-bit Transport Layer Security (TLS/SSL) encryption;
• Sensitive personal data, including identity documents and financial information, is stored in encrypted form using industry-standard encryption algorithms;
• Access to personal data within 10jl is restricted on a need-to-know basis. Staff members are granted access only to the data categories required for their specific operational role;
• All staff with access to personal data are subject to confidentiality obligations and complete data protection training relevant to their role;
• 10jl conducts regular security assessments of its Platform infrastructure and data handling systems;
• Two-factor authentication is available for all player accounts and is strongly recommended as an additional account security measure.

10 Your Data Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 10jl. These rights may be exercised by contacting 10jl support:

To exercise any of the above rights, contact the 10jl support team using the details in Section 13. 10jl will respond to all data rights requests within 30 days of receipt, or inform you if additional time is required for complex requests. Identity verification may be required before a request is actioned to ensure your data is not disclosed to an unauthorized party.

11 Children's Privacy and Age Restrictions

The 10jl Platform is strictly restricted to individuals who are 21 years of age or older in accordance with PAGCOR regulations and Philippine law governing online gambling. 10jl does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with 10jl, please contact the support team immediately using the details in Section 13. 10jl will act on such notifications promptly.

12 Updates to This Privacy Policy

10jl reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new regulatory requirements, or updates to the Platform's functionality. When material changes are made, 10jl will notify registered Players by email to their registered address, or via a prominent notice on the 10jl Platform, at least 7 days before the updated Policy takes effect.

Minor clarifications or corrections that do not materially change how 10jl processes your data may be made without advance notice. The "Last Updated" date at the top of this Policy always reflects when the most recent revision was made.

Your continued use of the 10jl Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any update, you may request account closure in accordance with the process described in the 10jl Terms & Conditions.

13 Contact Information

For any privacy-related queries, data rights requests, or concerns about how 10jl handles your personal information, please contact the 10jl support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within the 10jl Platform once logged into your account
• Languages: Queries in both English and Filipino are welcome
• Response Commitment: All privacy-related requests will receive an initial response within 5 business days; data access or deletion requests will be actioned within 30 days

For complaints that remain unresolved after engaging with 10jl directly, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012.